Warranty Policy

At Robera, we stand behind the quality of our products and are committed to providing exceptional service. Our warranty policy outlines the terms and conditions of our warranty coverage, ensuring that your experience with our products remains worry-free.

To ensure a smooth process for warranty support, please keep your purchase receipt, invoice, and other relevant paperwork for your Robera product as proof of purchase for future service inquiries. This will help us provide fast and efficient service in case of a warranty claim. Please note that only purchase receipts issued by Robera or distributors authorized by Robera are valid for warranty. All refunds, returns, and replacements will only be processed after the original products have been received and inspected at our local warehouse.

1. Warranty Duration and Coverage

Robera’s warranty is valid from the date of purchase and covers the following components:

  • Golf Cart Body, Battery, and Charger: 2-year warranty
  • Accessories: 1-year warranty

  • Our express warranty is additional to your rights under New Zealand consumer law. Your rights under the Consumer Guarantees Act may continue beyond the stated warranty period.

2.Shipping Caddies for Robera Service/Repairs/Inspection

  • Within Warranty Repairs/Inspection:
    If your  Robera golf caddy requires repair or inspection within the warranty period, we provide these services free of charge. When returning a caddy for repair or inspection under warranty, it must be packed in a suitable or original box with adequate protection. You can purchase the original packing box from us before returning the caddy to Robera repair center.

     

  • Outside Warranty Repairs/Inspection:

    For repairs not covered by warranty or applicable consumer law, we will confirm inspection, repair and transport charges before proceeding. Please contact us first so we can agree suitable packaging, shipping or collection arrangements. Return costs and transport arrangements will be handled in accordance with our Return & Refund Policy.

3. Warranty Exclusions

The following events will void the warranty:

  • Any alteration performed by non-authorized people or companies.
  • Fitting of parts or accessories not recommended by Robera.
  • Any damage caused by continued operation of the product after it is known to be defective.
  • Damage to the seat and/or seat support bracket on the unit.
  • Damage caused by partial or complete ingress of water into the motor/gearbox and other major components.
  • Damage caused by the unit being driven into bunkers, other course hazards, or clubhouse and carpark hazards.
  • Damage caused by golf balls or golf clubs.
  • Application of external force to any part of the unit or battery.
  • Fusion of motor or electronics through overload or continual stationary operation.

  • Our express warranty does not cover damage caused by misuse, unauthorised alterations or failure to follow reasonable care instructions, to the extent that these caused the problem. This does not exclude claims for unrelated product faults or limit your statutory rights.

The following events are not covered under warranty:

  • Normal wear and tear (e.g., tires, rubber handlebar, elastic straps, paintwork, battery performance, axle threads, charging ports on batteries and remotes, screen glass, etc.).
  • Minor appearance defects that do not affect the operation of the unit and are considered by the manufacturer to be within accepted standards.

4. Parts Installed During Warranty

Warranty coverage for components installed during a unit’s warranty period will last for the duration of the model’s warranty period, provided the warranty installation is performed by Robera, an authorized service center, or the owner with approval.