Shipping policy
Shipping Areas
We deliver to physical addresses across New Zealand’s North and South Islands. Rural, remote and offshore-island deliveries are subject to service availability and may incur additional charges. We do not ship internationally or deliver golf caddies to PO Boxes or Private Bags.
Shipping Timeline
Delivery estimates will be provided at checkout or when freight arrangements are confirmed. Rural and remote deliveries may take longer. For pre-orders and backorders, the estimated dispatch date will be shown on the product page or confirmed before you order.
Order Processing
In-stock orders are normally processed within 1-3 working days after payment is confirmed, excluding weekends and New Zealand public holidays. Once dispatched, we will email your tracking details or freight delivery information.
Shipping Carriers
We use New Zealand courier and freight providers suitable for your order and location. Golf caddies and lithium batteries may require specialised transport. Accessories may be shipped separately
Shipping Costs
Shipping charges are shown at checkout. Rural, remote, offshore-island or special-access deliveries may require a separate quote, which we will confirm with you before finalising your order.
Any free-shipping offer will state its conditions and exclusions. All shipping charges are in New Zealand dollars (NZD) and include GST where applicable.
Delivery Information
Please provide an accurate delivery address, postcode and contact number, and advise us of any access restrictions. A signature or delivery appointment may be required.
If your order is delayed, missing or damaged, please contact info@robera.co.nz with your order number and photographs where relevant. We will work with the carrier to resolve the issue.
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.